FAQ - Frequently Asked Questions
About your registration information
Q. I want to change the information I registered (email address, password, address)!
A. To change your registration information, first log in from the "Login" screen and then make your changes on the Customer Information screen.
Q. Can I have the shipping address changed to a different address than the one I registered?
A. Yes, you can. You can enter your desired shipping address during the order process.
Q. Is it absolutely necessary to register as a member?
A. You can view product information on the site and purchase products without registering. If you register as a member, you will not need to enter personal information such as your name and address when ordering products. You can use online shopping with just your email address and password.
About ordering
Q. Can I order over the phone?
A. We do not accept orders over the phone. Please place your order via this website.
Q: I don't know how to order?
A. For information on how to order, please click on "User Guide" and refer to "How to Order."
Q. Can I cancel my order?
A. We are sorry, but orders cannot be cancelled or changed after they have been completed. Please make sure that the size, color, etc. are correct before completing your order.
Q. I placed an order but haven't received a confirmation email?
A. If you do not receive an email, your order may not have been sent correctly. Please contact us via the "Contact Us" form or email.
Payment Method
Q. Can I change my payment method after placing an order?
A. You cannot change the payment method after the order is completed. Please be sure to check when placing your order.
Q. What is cash on delivery?
A. Cash on delivery is a payment method in which you pay the product price in cash directly to the delivery company when you receive the product you ordered. In the case of cash on delivery, a separate cash on delivery fee is charged.
About delivery of products
Q: When will my item arrive?
A. It depends on the delivery destination, but it usually takes about 2 to 4 days for your order to be delivered.